Grandstreet Theatre

Now Hiring: Box Office Manager

Grandstreet Theatre, one of Montana’s leading not-for-profit community theatres, seeks a Box Office Manager / Administrative Assistant.

For over four decades Grandstreet has provided a home to actors and students in the Helena community. With an annual budget over $800,000 Grandstreet is regularly producing some of the best live theatre in the Northwest. The Box Office Manager / Administrative Assistant is responsible for overseeing all incoming financial transactions, managing customer service, ticketing, database and front-of-house concerns and assisting the Managing Director with a wide range of marketing, development and administrative duties.

Required Qualifications: 

  • A high school diploma and three years of professional work history
  • A clear and pleasant manner of communicating with an outgoing personality and an easy ability to form relationships and connect with people
  • Excellent customer service and problem solving skills in a fast-paced office
  • Strong cash handling skills with high personal integrity and trustworthiness
  • Proficiency with computers, Microsoft Word, Excel and database software
  • Fluency in various forms of social media, Facebook etc…
  • Attention to detail and excellent time management skills
  • Ability to manage multiple projects and a variety of deadlines concurrently
  • Commitment to achieving high standards with limited resources
  • Ability to sit or stand at a computer for long periods and lift/carry up to 20 pounds
  • Love of children, good sense of humor, delightful in every way
Other Beneficial Qualifications: 

  • Bachelors Degree in Communication, Marketing or related field
  • Three years of box office management or theatre administrative experience
  • Proficiency with QuickBooks or other bookkeeping software
  • Fundraising, Marketing, Costuming or other Theatre Design expertise
  • Graphic design experience (ideally with Adobe products)
  • Experience with event planning and volunteer management
  • Excellent handwriting, spelling and proofreading skills
  • A familiarity with the theatre and not-for-profit organizations
Duties and Responsibilities

Box Office Responsibilities:

  • Ticket sales and ordering of materials for the Box Office
  • Manage daily closeout and balancing of financial records
  • Training and supervision of Box Office personnel
  • Process all daily deposits, tuition payments, ticket sales, donations, rentals etc…
  • Maintain a current membership and season pass list and communicate pertinent information
  • Manage all front-of-house personal in conjunction with Audience Services.
  • Market, display and inventory all merchandise
  • Maintain an usher/house manager list and insure coverage for shows
  • Relay and respond to all incoming phone calls and walk up patrons
  • Monitor and respond to online communications from patrons
  • Setup and manage online ticketed events, classes and donation campaigns

Administrative Assistant Responsibilities:

  • Assist the Managing Director in various projects, daily tasks and activities
  • Assist with special events (i.e. Holiday Benefit, Grandstreet Gala…) as needed
  • Manage Grandstreet membership list and communications per GST bylaws
  • Assist with marketing efforts including: brochure, website and ad campaigns
  • Assist with donor relationship management, communication and appreciation
  • Coordinate volunteer communication tracking and appreciation
  • Develop a quarterly newsletter and annual report with the Managing Director
  • Assist with media relations and communication of press release materials
  • Organize and maintain clean and orderly office spaces and files
  • Perform other duties as assigned by the Managing Director


Grandstreet Theatre is an Equal Opportunity Employerand we do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.


This is a full-time, hourly position with health benefits.

Compensation D.O.E.


To apply, please submit a cover letter, resume and three references to: [email protected]